30 days easy Exchange & Return policy
We have 30 days easy exchange and Return policy. After receiving your parcel, if you find any issue with our product, you can always contact us via Email,/Whatsapp,/Live Chat. If there is any slip-up that occurs close by, similar to the size, or there is a distinction in design/shading and the picture of the item on the site, at that point, return and Exchange can be approved. But you must have to contact us within 7 days along with a snap/photo to highlight your issue so that it will be entertained within 30 days. Our 24 hours customer support representative is available to address and settle your issues to either satisfy you or refund or exchange the product. No return, refund, or exchange request will be accepted after 7 days of receiving the product.
Cancellation of the orders
The solicitation for cancelation of your order should be made within 24 hours.
1. Cancellation of the order after 24 hours will bring about an immediate deduction of 35% from your paid sum.
2. Cancellation of the order within 5 days before delivery will bring about an immediate deduction of 50% from the paid sum.
3. No Cancellation will be engaged after 5 days of order affirmation.
If we delivered the product mentioned on our website, but you want to exchange it with different colors and sizes, we will exchange it free of cost with an impressive new product. You are just liable to pay the postage cost..
In the event that there is any slip-up occurs close by, similar to the size or there is a distinction in design/shading and the picture of the item on the site, at that point return and Exchange can be approved. Simply send us snaps/photos of the product while wearing it and a collar tag photo within a week (7 business days) after the product received and highlight the issues that you are you are facing.
- There will be no return/Exchange for ordering more than one comparable item, yet unique size. Individuals misuse it.
- Customized items and Custom Orders are not refundable and exchangeable.
- If there should be an occurrence of return, the shipping cost will be paid by the purchaser and they are additionally liable to pay the earlier postage cost that was paid by us because we offer free shipping to our customers but it is not free to us.
- No item will be engaged for Return, Refund, or Exchange if the labels were expelled from the item.
- All returns, refunds, or exchanges made after 24 hours of getting the item won’t be adequate.
- Directly before sending your product, our responsible product inspector will survey your product; shading, estimating, sewing. Still on the off chance that you feel any inquiries so please email us at the given email address and feature the issues that you are looking for with the product.
- We will not assess refund or credit orders and have no obligation to provide a refund or credit in situations like the following:
- You have altered your perspective on a thing;
- You purchased a thing unintentionally;
- You exceeded the 30 days;
- You change your mind
If the return will be confirmed, so we will provide you the RMA number which you have to stick on the box while shipping the product back to our warehouse.
Ultimate Jackets declare all the products as a gift to the customers so that they don’t have to pay heavy custom duties on that, but the customers may have to pay minimal charges on these products as every country has its own customs policy and regulation. Therefore, the customer is accountable for paying those charges according to his/her location.
A restocking fee is a charge when merchandise is returned. The Restocking is the costs to recover of repackaging and shipping. The amount of restocking fee is depends on the product size, type and weight.