Q1. Where can I find Ultimate Jackets store?
Ultimate Jackets is an online store United States Based, we are here to offer our customers with top trending jackets and costumes you see in the movies. No matter where you live, our top concern is quality products that we ship around the world via Worldwide Web.
Q2. Why should you choose Ultimate Jackets?
Ultimate Jackets It really does not matter where you are from, our first concern is with our customers being the fashion partner. Our master craftsman work day in and day out to deliver the customers with the top quality product. Our customer support team is highly devoted that also work 24/7. Our diversity in collection comprises of:
Movie Costumes for men and women
TV series Costumes for men and women
Up-to-date fashionable jackets and vests for men and women
Q3. I would like to have a crafting according to the design I have. Please help me out?
Ultimate Jackets is glade and appreciate your preferred designs. What you have to do! is send us the pattern in detail, you can also sort it out from this link here. Any type of design you have, we can make it crafted for you.
Q4. How can I pay for a jacket I want to buy?
Ultimate Jackets uses SSL, for its customers and admit payments from almost all including Discover, PayPal, Debit/Credit Card. We do not entertain checks and cash for the purchase of any product.
Q5. Does free shipping apply to all countries?
Ultimate Jackets provide free shipping to all the customers around the world, although, according to the international law, we will not deliver to OFAC countries and Israel, also any country having a war. However, we do ship to Brazil, Virgin Islands, Sweden, Japan, Slovenia, and Russia, but with extra shipping charges.
Q6. After deciding a jacket of my choice to buy if I am uncertain about the size, what do I do then?
From Ultimate Jackets, as soon as you make a select of the jacket according to your choice, there is a size chart option for you before the checkout. You can read the detailed size chart, on this link. Yu can also email us and send us the custom measurement at sales@ujackets.com. We will guide you completely and provide you step by step details in how to how to take the measurement from your body which also given at our size chart link.
Q7. Is it possible to return a jacket if I don’t like it or if it does not fit me well?
We have set up our 30 days easy return policy after delivery. You can choose to return or exchange but keep in mind only within 30 days of delivery to get a full refund or exchange. However always remember personalized or other customized product will not be returned for a refund or exchange under any conditions.
Q8. How long it usually take for a jacket to reach at the address?
Overall Manufacturing process takes 10-12 working days under normal circumstances. This means means 8-9 days in pattern designing, cutting, stitching, QC and packing takes 3 days and after that we ship-off the product.
Please Click here for the pictorial of the whole process.
Q9. None of the given sizes seems to fit me perfectly; can I have a custom fit?
Yes, You can select “Custom” of course. Select a size scroll down at the product age and place order. You can comment your sizing details in the comment box on the checkout page or if you have already placed the order please send over your body measurements at sales@ujackets.com. Measurements include Chest, Waist, Height, and Weight.
Q10. While processing a custom order how long it will take?
After we receive the detail measurements, it may take around 30 working days to ship your custom order.
Q11. Is there a limit for orders?
There is NO limit in the order! You can either order single product or multiple jackets if you like.
Q12. Is it possible to get any discount if I place ordered for five jackets/coat or more?
Yes, it is certainly possible. You can get the overall discount If you are buying at least 5 coats/Jackets at once. Although if you are need for an event and you require a Large Number like up to 100 or 200 you must contact us via email here sales@ujackets.com. Before placing the order.
Q13. Do you deal any other colors leathers?
Yes We do have, we have a lot more of Colors (Varieties) and ranges in Leathers
Q14. What material does Ultimate Jackets use for lining?
We use pure cotton or satin fabric for internal lining.
Q15. How can I track my order after it is dispatched?
After your product has been dispatched from our Warehouse, our shipping and delivery concern department will send you an email with all the carriage data with your given contact detail.
Q16. In case my order hasn’t been delivered or arriving late what should I do?
Your tracking number will simply keep up to date info on the status of your placed order. In case the delivery date has passed and you haven’t get your order, please feel free to contact us at sales@ujackets.com
Q17. What should do if I receive a defective item in my order?
We want to make sure you get the best item just in case any issues with damaged items, you must contact us directly.
As soon as you discover a fault, please contact our Customer Service Team with:
- The order number
- The faulty item’s name and number
- A description of the fault
We’ll get return to you within 24 hours and send you a replacement on the item as rapid as we can.
Q18. Why was my payment failed? What should I do now?
Your payment may have been dropped due to any of the following reasons:
1. Incorrect billing address and phone number:
Please make sure that the billing address listed in your account matches that it’s related with your payment method.
2. Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try reducing your daily spending limit or enter a new credit card with a higher credit limit.
3. Credit / Debit Card Number:
Please make sure that the credit card or debit card number is accurate and updated.
4. Credit / Debit Card Expiration date:
Kindly review the expiration date on your credit card or debit card. If your card expires, update your credit card or debit card info.
5. PayPal account out of funds:
You must make sure funds are existing in your PayPal account if Paypal is listed as your payment method.
Q19. Will my package be charged customs and import charges?
- In majority cases, any customs or import duties charged once the parcel reaches its destination country. Must be paid by the person receiving the parcel (it is also applicable to retail & wholesale customers).
- Ultimate Jacket has no concern over these charges and we have no idea what the cost would be, as customs policies and import duties may vary from station to station.
- What can you do best! is contact your local customs office for current update on charges before you place order, so you are not astonished by charges you were not expecting.
Q20. What differs from Faux Leather to Genuine Leather?
Faux leather is blended from a fabric base, which is totally chemically treated with wax, dye, or polyurethane for a color and texture. Ultimately, this type of leather is manmade and exists to appear as the good look and feel of the real leather at a remarkably lower price. Whereas
“Genuine Leather” means that the material contains materials imitative from the skin of an animal (ie. real leather). So, it does not mean much. It could be leather fibers glued together to make a sheet of material that looks like real leather.
Q21. Status of my order during process?
We have sent your Order ID to the concern department to get an update on the current status for you Order, It takes approximately 24 hours to update you on the status of your order.
Q22. How soon I will receive the tracking Number?
A. You will get the tracking number within 24-36 hours after your order has been dispatched from here.